FAQs

General FAQ

What is Stay @ Central?

Stay is the “fun side” of Central Animal Hospital.  Stay offers:

  • Canine and Feline Boarding
  • Canine Daycare
  • Canine and Feline Grooming
  • Canine Training Classes

What are your Hours?

Stay! reception hours match the hours of Central Animal Hospital:

Monday-Friday 7:30am - 6:00pm

Saturday 8am-Noon

Sunday 4pm-5pm

Playcare happens Monday - Friday and Boarders are taken care of 7 days a week, of course.

Sunday Reception

Stay! offers Sunday pick-up from 4pm-5pm for no additional charge. 

Boarding FAQ

Can I make boarding reservations now?

Yes

How much does boarding cost?

Boarding rates start at $24.99 per night for our standard runs Tuesday through Thursday.  Our luxury rooms start at $39.99 up to $59.99 for the largest room.

Is there someone there 24hrs a day?

No – our staff will be here from 6:30am until 6:30pm Monday – Saturday and morning and evening hours on Sunday.

Do you have Sunday pickup?

Yes.  The Stay reception desk will be open from 4pm until 5pm on Sunday evenings for pickup.

Is there an additional fee for Sunday pickup?

No.  

What is included?

Each boarder will be provided with a high-quality nutritious diet (Purina EN), water, and a comfortable place to stay.  Boarders not opting in for playschool will be walked three times a day.

What is the cost for additional dogs?

The cost is $10 per dog per night for additional guests.

Are there additional services available?

Yes – there is a menu of additional services – visit our website – stayatcentral.com – for more information.  These include additional food options, more time with our staff, and grooming options.

Can more than one dog stay in in the runs/suites?

Yes.  Based on size and temperament you may have more than one dog per run/suite.  

Health Questions

Does my pet need to be current on vaccines to stay at Stay?

Yes – all pets must be current on vaccines to stay at our facility.  If your pet is not current or you are not able to provide proof with records, we will provide these for an additional charge.  

Do you check the dogs for parasites before they check in?

All guests will be checked for fleas prior to entering the boarding facility.  If there is any evidence of fleas or other parasites (ticks), the guest will be treated at an additional charge.  We will attempt to contact you immediately and discuss the issue.  If we cannot contact you, we will discuss at checkout and recommend flea/tick treatments for your pet and/or home.

What if my pet has diarrhea during his/her stay or immediately afterwards?

If a pet has diarrhea during the stay, we will contact you immediately.  Since one of the causes of diarrhea is intestinal parasites, we will recommend that a sample of your pet’s feces be sent to the lab for analysis.  In the meantime, your pet will not be allowed into the playschool yards until the pet has been cleared by the lab.  In other words, if it’s stress diarrhea, we are OK – if it’s a parasite, we will treat for an additional charge and hold the dog out of the yards until we are all clear per the veterinarian.

What if my dogs swallows something or otherwise gets hurt during his/her stay?

We are affiliated with an AAHA accredited animal hospital and take every measure possible to ensure your pet’s safety.  Unfortunately, if your dog decides to eat the wall or eat a part of our pet cots (for example), we will not be held liable for any medical care necessary to fix your pet.  

We will always do our best to determine the nature of any injury or illness that arises during a stay at our facility and treat both our clients and patients with the utmost care and respect.  If we determine that it is even possible that a lapse in our care caused an injury or illness, we will work with our clients to resolve the issue.

 

Bringing from Home

Can/Should I bring my own food?

Honestly, it’s best for your dog to remain on the same diet he/she eats at home.  Boarding is already a change – changing diets abruptly may cause GI upset resulting in diarrhea while here and for a few days after returning home.  We would suggest bringing food from home divided into meal-size portions in baggies.

The food we feed – Purina EN – is their veterinary prescription diet designed for easy digestibility.  This should help with the change but we cannot guarantee that your pet will not have diarrhea during/after his/her stay with us.

Will treats cause stomach upset?

Treats may cause stomach upset.  If you bring treats or choose treats from our menu, we cannot guarantee that these will not upset his/her stomach.  The food we feed and the treats we offer are designed to ease digestion – but any change in diet may cause upset.

Can I bring toys and will he/she get to play with them?

Our number one concern is the safety of your canine or feline companion.  We will not provide toys or treats unsupervised in the kennels (even if your pet gets to chew on these at home unsupervised).  We cannot be responsible for your pet swallowing or choking on a treat/toy when left unsupervised.  If you want your pet to get to play with the toy or have the treat, you must pay for extra supervision during this time.

Can I bring my own bedding?

You may bring your own bedding.  We will provide a pet cot to lift the bedding off of the floor. We cannot be responsible for the bedding if your pet chews it up or tears it up during the stay.  Some dogs do get stressed during boarding stays and take it out on their bedding.  We will do our best to return the bedding in a clean state – but some dog beds are not easily cleaned.

Can I leave my things (leashes, collars, etc) at the facility during my pet’s stay?

We would prefer if all additional items not necessary during the stay be taken home.  If you choose to leave items, we will do our best to catalogue and return the items at check-out.  We will not be responsible for lost items.

Luxury Rooms

What is included in the luxury rooms?  What is a luxury room?

The luxury boarding rooms are much more spacious accommodations for our canine guests.  Each room is at least 100 square feet – ranging from 100 square feet to over 150 square feet.  The Overton and Crump suites have private yards where the dogs may come and go during the day.  The other suites receive the standard care offered to all boarders (see above).

Baths

What is included in a bath?

Baths include your choice of shampoo (see our menu) and conditioner, nail trimming, basic ear cleansing, and anal gland expression if necessary.  The dogs are bathed, blow dried, and cage dried.

Does my pet get a bath at checkout?

Exit Baths are 19.99 per bath instead of $35.  Please let the staff know at check-in that you would like an exit bath.

It does take some time for the dogs to dry after a bath – if you opt for an exit bath, you will not be able to pick-up until after noon on the pick-up day.

Can I get a bath on the weekends?

You can get a bath on Saturday, but not on Sunday.  If you are picking up on Sunday, you may opt for a bath on Saturday, but we cannot guarantee that “just bathed” smell that you would get from a same-day bath.

Who gives the baths – the kennel staff or the groomer?

If you ask for a bath, the kennel staff performs the baths.  If you wish for the groomer to give the bath, please notify the staff and the groomer will discuss the bath with you at drop-off.

Other

Do you have webcams so I can check on my pet?

No.  Webcams are not necessary when you leave your pet at a well-run facility.  If you opt-in for text messaging, we will send you periodic photos of your pet enjoying his/her stay here at Stay!  Otherwise, trust that your dog/cat is receiving excellent care.

Feline Boarding

Do you have boarding for cats?

Yes – we have eight standard cat condos and one luxury cat room.

What is the fee for feline boarding?

The fee for the standard spaces is $19.99. 

Grooming FAQ

When is grooming available?

Our groomer is currently onsite Monday-Friday from 8am until 6pm.

How much is grooming?

Grooming ranges from around $35 for a small dog to over $100 for some larger breeds and cuts.  Our groomer evaluates each pet on check-in and will discuss your pets’ grooming needs.  She will give a quote at check-in.  If she discovers something additional during the groom, she will call you for approval prior to providing extra services.

What grooming services are available?

Consult the grooming menu on our website – www.stayatcentral.com – for a complete list of grooming services.

What if I am not happy with the groom?

Our groomer will discuss the grooming in detail at drop-off.  If you feel that the groomer did not perform the groom as discussed, please speak to the groomer about this at check-out.  We are always happy to accommodate our guests and their owners – but we would expect some level of fairness when discussing services that do not meet your expectations.

What happens if my pet is hurt during a groom?

It is always possible that a met may get cut during a groom – these are dogs/cats around scissors and clippers.  Our groomer will immediately notify the medical staff that a guest has been injured and we will take all necessary measures to fix the pet at no charge to the client.  If the injury was the result of a pet not being cooperative on the table, the groomer reserves the right to refuse to groom in the future.

Can I tip the groomer?

Our groomers are paid on a commission basis and receive a very fair portion of the groom charge.  However, if you feel that the groomer had done an exceptional job, feel free to tip the groomer.

Playschool FAQ

When is playschool available?

Our canine playschool is available Monday – Friday from 7am until 6pm.  

How much does it cost?

Our Playschool is $24.99 per day per dog.  There are packages available that reduce the cost to $15 a day

Does the Playschool cost less if we are boarding?

Yes.  The charge for playschool along with boarding (for qualified dogs) is $19.99. 

Can I just bring my dog in and start immediately? [The Evaluation Process]

No.  All dogs in our playschool are first evaluated by our certified dog trainer – Ann Marie Easton.  You will be scheduled to meet with Ann Marie for the evaluation.  This will take between 20 and 30 minutes.  Ann Marie observes your dog with her dog to get a fair judgment of your dog’s temperament with other dogs.  She will provide you with the results of the evaluation and give us a basic personality profile that will help us determine which group your dog will be with during the day.

Is there a charge for the evaluation?

Yes.  The evaluation is $20.  If your dog passes the evaluation, you may choose to leave him/her for the remainder of the day at our Playschool.  You will also get time with the trainer to answer any questions you may have about your dog and his/her behavioral tendencies.

What are the health requirements for playschool?

All dogs must be current on their vaccines.  We will require either current records from another veterinarian or we will provide the vaccines for an additional fee.

All dogs will be checked for parasites at check-in.  This means checks for fleas and ticks.  Any sign of fleas and ticks and we will administer medication for an additional fee.

Any sign of illness such as vomiting or diarrhea and we will immediately take the dog out of the yards and transfer to the hospital for a veterinary evaluation.  We will call you with the news and ask how you would like us to proceed.  Any work done at the hospital will be an additional charge.

How many dogs will there be in the Playschool?

We generally have no more than 10 dogs in a playgroup.  We may have as few as 4 dogs.

What happens at playschool?

Our goal with the playschool is for your dog to get exercise, have fun, and go home with good behavioral habits.  Dogs, like kids, do not do well with constant stimulation.  Therefore, our dogs will have 1 – 1 ½ hours of playtime for every 2-3 hours of rest.  Your dog should have about 3-4 hours of playtime total each day.

The general schedule is:

  • Check-in.  Your dog will be checked for parasites then taken to either an attended play yard or to a kennel for a few minutes for the next available caregiver to take him/her to a play area.
  • Play for 1 to 1 ½ hours.
  • Move to a kennel for down time and water.
  • Rest for 2-3 hours.
  • Moved to a play yard and play for 1 to 1 ½ hours.
  • Move to a kennel for down time and food/water.  You may bring food or we will feed a snack of Purina EN – veterinary gastrointestinal diet.
  • Rest for 2-3 hours.
  • Moved to a play yard and play for 1 to 1 ½ hours.
  • Move to a kennel for down time and water.
  • Rest until pick up time.  If the yards are empty, your dog may be in the attended yard while waiting for pick-up between 4pm and 6pm.
  • Check-out.  You will receive a brief report via e-mail each day to let you know how things went that day.  If everything was OK, you will get a good report.  Any issues we may have had- with your dog or your dog’s interaction with another dog – will be discussed at check-out.

Why do you call it playschool and not daycare?

Our two primary goals for the playschool are this:

  • Safe play.
  • Maintain/Develop good inter-dog behavioral habits.

Our canine caregivers are trained to observe our dogs and ensure that they do not get into fights and that they are maintaining proper interactions.  If we think that your dog is not playing well with others or is having trouble with a particular dog, we will separate the dogs immediately.  We will enter this into our daily report to look out for the next visit.

Upon check-in each day, we invite our clients to provide feedback about their dog’s behavior outside of playschool.  If your dog seems to have developed poor behaviors since beginning playschool, please let us know ASAP.  We will consult with Ann Marie and decide what we need to do to correct these behaviors.

Ultimately, we want this to be a positive experience for our guests and our clients.  Playschool is not for every dog.  If we observe your dog having problems or if your dog is going home with behavioral issues, we will do our best to work with you and our trainer to determine if this is the right program for your dog (or if the dog is a good candidate for playschool in general).

How is your playschool different from other dog daycares?

There are a few differences between our playschool and typical dog daycares:

  • Ours is the only one associated with an AAHA accredited hospital.  Our standards for care and keeping are high.  If your dog gets hurt during the day, we will cover the cost of the professional fees.
  • We are following good dog training recommendations by not keeping the dogs in the yards for more than 1 – 1 ½ hours at a time.  Too much stimulation is not good.  Dogs used to being overstimulated tend to develop bad habits at home, on walks, and at the park.

Can I bring my dog to playschool every day?

You can, but we wouldn’t recommend it.  Our trainer generally recommends no more than 3 days a week for playschool.  However, if you need to bring your dog more often, our routine of more rest to less play will help keep your dog from developing bad habits at home.

Can I leave my leash and collar?

Although we would prefer you take the leash and collar, each dog at playschool will have his/her own cubby to store personal items.

Training FAQ

Who is the trainer?

Our trainer is Ann Marie Easton.  Ann Marie is an independent certified dog trainer.  

Does the trainer work for Stay?

No.  Ann Marie is an independent contractor.  She rents our training room and we contract with Ann Marie to train our canine caregivers on dog behavior.

What is the schedule?

Ann Marie is conducting Puppy classes Wednesdays at Noon until 2pm in our training room.  Please contact Ann Marie directly to schedule.

What types of classes are offered?

Contact Ann Marie.

When are they offered?

Currently, Ann Marie has only scheduled Puppy Classes for Wednesday afternoons.  Contact her directly for other classes.